Version 1.0 · 27 Sep 2026

Ridemate Legal & User Documentation

Driver & passenger terms, safety guidelines, regulatory compliance, privacy policy & terms of use for Zambia.

Important regulatory notice: Ridemate is a technology platform. Users remain responsible for complying with the Road Traffic Act, vehicle and driver licensing, passenger-transport, and insurance laws in Zambia.

Privacy Policy

Ridemate may collect information such as name, phone number, email, National ID or verification information, driver's licence information, vehicle details and photographs, trip and booking information, messages, location information, trusted-contact information, device information and technical logs, depending on features used.
Personal data may be processed to create and secure accounts, verify users and vehicles, facilitate trips and parcel connections, provide safety features, support users, prevent fraud and abuse, improve the service, comply with legal obligations and send service-related notices.
Where location services are enabled, Ridemate may process location information for trip, tracking, safety and connection features.
Ridemate may disclose information where necessary to facilitate a requested connection, to service providers acting on its instructions, to verification or safety partners where applicable, or to competent authorities where required or permitted by law.
Ridemate will use appropriate technical and organisational measures intended to protect personal data against unauthorised access, loss, destruction or unlawful processing.
Personal data should be retained only as long as reasonably necessary for its purposes, legal obligations, dispute resolution, fraud prevention, security and legitimate business records.
Subject to applicable law, users may have rights concerning access, correction, deletion, restriction or objection to processing and other rights provided by Zambia's data-protection framework.
Ridemate will seek to process personal data in accordance with the Data Protection Act, 2021 and applicable regulations.
Privacy requests should be directed through the current Ridemate support/contact channel published in the app or on www.ridemate.live.

Official platform portal: www.ridemate.live

Need legal clarification or want to report a safety concern?