• Account details: your full name, email address, and phone number. A phone number is required so drivers and passengers can coordinate pick-ups and deliveries.
• Profile data: an optional profile photo, vehicle details (make, model, plate, photos) when you register as a driver, and your driver rating.
• Trip & booking data: origins, destinations, stops, departure times, fares, negotiated offers, and booking status.
• Messages: the content of chats you send within a confirmed connection between driver and passenger.
• Usage data: device identifiers, app interactions, and logs used for security and support.

• To create and manage your account and verify your identity.
• To match passengers with drivers, calculate fares, and coordinate trips and parcel deliveries.
• To enable fare negotiation and booking confirmations.
• To unlock contact details (phone number) only after both parties have paid the connection fee for a confirmed booking.
• To send booking requests, status updates, and cancellation notices via in-app notifications.
• To compute and display driver ratings and reviews.
• To prevent fraud, abuse, and violations of our Community Guidelines.

Your phone number and contact details are never public. They are only revealed to the other party in a confirmed, fee-paid connection. Other users can see your name, profile photo, driver rating, and the trips or parcels you post. Our administrators may access records for support, dispute resolution, and legal compliance.

Ridemate charges a small, non-refundable connection fee per confirmed booking, paid via mobile money. We record the transaction ID (TID) you submit and verify it manually. We do not store your mobile money PIN or full card numbers. If a trip is cancelled after you paid the fee, the amount is credited to your in-app balance for future bookings — it is not refunded as cash.

We keep your data for as long as your account is active and for a reasonable period afterward to resolve disputes and meet legal obligations. You may request deletion of your account and personal data by contacting us; some records (completed trips, financial logs) may be retained where required by law.

• Access and review the personal data we hold about you.
• Correct inaccurate or outdated information.
• Request deletion of your account.
• Withdraw consent for optional data (e.g., profile photo) without losing core functionality.

We use row-level access controls so one user cannot read another user's private bookings, messages, or payment details. While we take reasonable measures to protect your data, no system is perfectly secure. Use a strong password and never share your account credentials.

Questions about this policy or your personal data? Contact Ridemate support through the app or email us at support@ridemate.app. We will respond within a reasonable time.